| Detail | Information |
|---|---|
| Job Title | Bilingual Customer Service Representative, eSAFE |
| Company | Electrical Safety Authority |
| Location | 821 March Road, Ottawa, ON |
| Job Type | Full-time |
| Salary | $1,862.48 – $1,980.26 per month |
| Work Setting | Hybrid |
| Schedule | Monday–Friday, 35 hours/week |
| Posting Period | July 27 – August 7, 2026 |
Job Description
The Electrical Safety Authority is hiring a Bilingual Customer Service Representative for its eSAFE operations in Ottawa. This position provides customer service through a computerized customer service centre and involves handling inquiries from customers, contractors, supply authorities, government departments, and other organizations.
The successful candidate will process customer applications, payments, correspondence, refunds, inspection requests, and account-related matters. The role also requires employees to use specialized computer programs and accounting systems while maintaining accurate customer and database information.
Responsibilities
- Receive and process customer calls
- Provide information about inspection products and services
- Handle inquiries from customers and contractors
- Process applications and fee payments
- Process refunds and related correspondence
- Maintain customer databases
- Perform accounts-receivable activities
- Resolve account discrepancies
- Assist with delinquent-account inquiries
- Schedule electrical inspections
- Communicate with customers and the public
- Maintain accurate computerized records
- Provide professional bilingual customer service
Requirements
Required
- English and French language skills
- Strong communication ability
- Grade 12 education or equivalent
- Experience dealing with the public
- Bookkeeping/accounting experience
- Computer and keyboard proficiency
- Knowledge of standard word-processing and spreadsheet software
- Customer-service or call-centre system experience
Preferred
- Experience with electrical-inspection terminology
- Knowledge of accounting systems
- Experience with computerized customer-service environments
Compensation & Benefits
- $1,862.48–$1,980.26 per month
- Full-time position
- Monday–Friday schedule
- 35 hours per week
- Hybrid work arrangement
- PWU affiliation
Work Location
821 March Road, Ottawa, Ontario, Canada