| Detail | Information |
|---|---|
| Job Title | Customer Service Representative |
| Company | BCD Travel |
| Location | Canada – Virtual |
| Job Type | Full-time |
| Salary | $55,000 – $63,000 per year |
| Work Setting | Remote / Virtual |
| Posted | August 6, 2026 |
| Shift | Schedule flexibility required |
Job Description
BCD Travel is hiring a Customer Service Representative for a virtual position serving customers in Canada. The role is focused on handling travel-related customer requests, resolving issues, and providing accurate and professional assistance.
The successful candidate will use BCD Travel systems and tools to manage customer travel requests involving areas such as air travel, hotels, and car rentals. You will also research customer concerns, document cases, communicate resolutions, and work toward service and performance targets.
This opportunity is particularly suited to candidates with customer service and travel-industry experience who understand reservation systems and can manage complex customer inquiries.
Responsibilities
- Handle customer travel requests accurately
- Assist customers with air, hotel, and car travel arrangements
- Research and resolve customer issues and complaints
- Document customer interactions and resolutions
- Communicate professionally with customers and internal teams
- Follow client policies and service guidelines
- Meet individual and team performance goals
- Maintain accurate customer records
- Follow up with customers regarding unresolved issues
- Work within service-level agreements and quality requirements
- Contribute to continuous process improvement
Requirements
Required
- Customer service experience with complex inquiries
- Strong problem-solving skills
- Excellent communication skills
- Strong attention to detail
- Ability to manage multiple priorities
- Customer-focused approach
Preferred
- Travel-industry experience
- Knowledge of airline, hotel, and car products
- Airline reservation-system experience
- Knowledge of ARC/BSP regulations
- Experience with GDS Amadeus
Compensation & Benefits
- $55,000–$63,000 per year
- Full-time employment
- Virtual/remote work setting
- Flexible scheduling according to business needs
Work Location
Virtual – Canada