| Detail | Information |
|---|---|
| Job Title | Customer Service Representative – Bilingual French |
| Company | Uline |
| Location | Milton, ON, Canada |
| Job Type | Full-time |
| Salary | $43,600–$53,200 a year |
| Languages | English and French |
| Experience | Customer service experience is an asset |
| Schedule | Monday–Friday, 9:30 AM–6:00 PM |
| Work Setting | In-person |
Job Description
Uline is hiring a Bilingual Customer Service Representative at its Milton, Ontario location. The role focuses on providing fast, friendly, and professional assistance to customers while helping them with orders, product information, pricing, shipping questions, and account inquiries.
The successful candidate will communicate with customers in both English and French and use company systems to process orders and answer questions. Uline indicates that previous customer service experience is an advantage, but candidates who are eager to learn can receive training.
This position offers a structured Monday-to-Friday schedule and an opportunity to develop customer service and problem-solving skills in a professional environment.
Responsibilities
- Process customer orders accurately
- Answer customer account inquiries
- Provide product, pricing, and shipping information
- Recommend suitable products and solutions
- Communicate with customers by phone, email, and chat
- Help customers navigate online ordering
- Build positive customer relationships
- Resolve customer questions efficiently
- Maintain accurate order and account information
Requirements
Required
- Fluent English communication
- Fluent French communication
- Strong listening and communication skills
- Good problem-solving ability
- High school diploma or equivalent
Preferred
- Previous customer service experience
- Order-processing experience
- Product knowledge
- Bachelor’s degree
Compensation & Benefits
- $35–$40 per hour
- Monday–Friday schedule
- Paid time off
- Paid holidays
- RRSP matching
- Extended health coverage
- Tuition assistance
- Employee events and workplace amenities
Work Location
In-person – 3333 James Snow Parkway, Milton, Ontario, Canada